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Academic Student Services

We inspire and empower our students and community to excel in their educational and professional endeavors by providing convenient and comprehensive student-centered support.

A smiling female advisor sitting at a desk across from a female student

The Student Services team, located in Avery Suite 201, is eager to provide information and assistance for a variety of services to make your educational experience successful and enjoyable! More details about specific services are provided below.

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  • Academic advisors are here to help you get the most out of your college experience by providing thorough academic advising for programs at the Round Rock Campus (RRC).

    Academic advising for current Texas State students is provided by academic advisors and/or faculty. All students wishing to meet with a Texas State advisor are required to make an appointment.

    To make an advising appointment, please call RRC Student Services at 512.716.4001.

    For more information visit Academic Advising for the RRC.

  • The Academic Student Services office can verify students’ academic records with the Registrar’s signature stamps or the university seal. Students needing verification services must make an appointment first by calling 512.716.4001.

  • Address changes or updates may be processed in person at RRC Academic Student Services office, Avery Suite 201.

    For full details of this process, please visit the Address Change page from the Registrar’s website.

  • Our student services team is available to provide information about any of our undergraduate, certificate or graduate programs. For further information, please call the Round Rock student services team at 512.716.4001.

  • FERPA is the Family Educational Rights and Privacy Act (FERPA) and it protects the privacy of the student education records and guarantees students’ access to their own records. 


    For full details of these processes, please visit the FERPA page from the Registrar’s Website.

  • The Round Rock Campus has a representative from Financial Aid and Scholarships available in Avery 201 from 9:00 a.m. - 6:00 p.m. Our representative can answer inquiries, provide financial aid guidance, and accept financial aid documents. We accept walk-ins; however, we encourage students to make an appointment by calling 512.716.4001.

  • Texas State BobcatCards will be distributed through Student Services. A student services representative is available to take your photo. Cards will be available two - three days later at the Student Services front desk.

  • Personal Information Updates must be submitted via appointment at the RRC. To set up an appointment, please contact RRC Student Services at 512.716.4001.

    To protect the integrity of your Academic Record, we require your written authorization and documentation verifying your name, social security number or date of birth. Faxes and emails are not acceptable and all photocopies of required documents must be notarized.

    Please use the Personal Information Update Form to authorize us to change your name, social security number or date of birth on your Academic Record. Any change in name will be reflected on all university documents, class rosters, official transcripts, student records, diplomas, etc.

    For full details of this process, please visit the Personal Information Update page from the Registrar’s website.

  • Official or Unofficial Transcripts must be picked up via appointment at the RRC. To set up an appointment, please contact RRC Student Services at 512.716.4001 after placing your order.

    Please be sure to indicate during your order that you want to pick up your transcript at the RRC. If you do not select this during the ordering process, then your transcript cannot be printed anywhere but the San Marcos Campus.

    Texas State University has contracted Credentials Inc. to accept and process transcript orders over the internet. Please visit TranscriptsPlus to enter your order. If you have questions about the process or encounter difficulty in entering your order, there are customer service representatives available through TranscriptsPlus from 7:00 a.m. to 8:00 p.m. (CST) on Monday-Thursday and from 7:00 a.m. to 6:00 p.m. (CST) on Fridays by calling 847.716.3005. Go to iCat & Official Transcripts to see current fees or full details of this process. 

  • HOURS:
    Monday through Thursday: 8:00 a.m. – 6:00 p.m.
    Friday: 8:00 a.m. – 5:00 p.m.