The official name of Texas State University’s Round Rock campus is Texas State University Round Rock Campus (RRC). It was previously known as the Round Rock Higher Education Center (RRHEC).
Texas State University Round Rock Campus Student Complaint Process
Texas State seeks to maintain the highest standards of integrity and fairness in its relationships with students. A student who believes that specific actions, practices, or decisions on academic or non-academic matters have been made or carried out in an arbitrary, discriminatory, inequitable, or inconsistent manner, as stated by appropriate UPPS statements, can initiate a complaint. Texas State’s general policy regarding complaints, including student complaints, appears as part of the university’s “Compact with Texans” that can be accessed at txstate.edu/about/compact.html. The specific section regarding student complaints provides this information:
University policy indicates that student complaints should be directed to the specific office(s) involved in the complaint. If the complaint cannot be resolved at that level, then the complainant is instructed to contact the next-higher office in the chain of command. Currently enrolled Texas State students may also address complaints to the Dean of Students Office, where ombudsman services are provided by Mr. Vincent E. Morton, Assistant Dean of Students. The Dean of Students Office provides ombudsman services for Texas State’s primary customers, the students. The function of this service is to assist currently enrolled students in achieving satisfactory resolutions to university related problems. Additionally, the Dean of Students Office makes referrals to appropriate campus departments/offices for various other customer complaints which cannot be resolved within the Dean's Office.
Similarly, at the Round Rock Campus and as noted in the “Compact with Texans,” students should direct complaints to the specific office involved in the complaint. If necessary, the student may also report the complaint to the RRC Associate Director.
Upon written receipt of a student complaint directly or via referral from another office, the designated representative of the specific office involved in the complaint will complete the necessary review. The office will assure that the student receives a direct response in writing in a reasonable and timely manner, normally within ten business days. If the complaint is reported to the Associate Director, the office involved in the complaint will also report the status or resolution to the Associate Director.
If a written complaint is submitted to the Associate Director regarding another employee or department, the Associate Director will investigate the situation or refer the student to the San Marcos next level supervisor for resolution.
For RRC concerns, students may appeal the decision to the Assistant Vice President of Academic Affairs of the Round Rock Campus, in writing, no later than five business days after the decision.
The only basis for an appeal is an allegation that the decision maker did not follow university policy or that the procedures followed in providing service to the student did not meet the normal standards of professional conduct expected by a reasonable person. This policy does not permit substantive review of a final decision.
The RRC Asst. VP of Academic Affairs may approve, reject, or modify the decision. The RRC Asst. VP of Academic Affairs will inform the student and the department of his or her decision in writing. The RRC Asst. VP of Academic Affairs decision is final.